Privacy Policy – Protecting Your Information
Mr. Raman Sethi understands the importance of your privacy. We are committed to
protecting your personal and health information and handling it with the utmost care and
respect. This policy outlines how we collect, use, store, and protect your information.
Our Commitment to Your Privacy
We do not sell any personal information to third parties, including direct marketing
organisations. We only collect and store information that is absolutely necessary for the
effective functioning of this website and for providing the high-quality medical services
offered by Mr. Raman Sethi and his team.
Collection and Use of Information
We collect and store information primarily for the purpose of delivering medical care. Your
medical information may be emailed electronically to any of your treating medical
practitioners (e.g., your GP, physiotherapist, or other specialists) to ensure coordinated and
comprehensive care.
Communication via Website Forms
Our website includes contact forms that allow visitors to communicate with us via email.
When you use these forms, we may collect some or all of the following:
We encourage you to limit the information you provide to what is necessary to answer
your questions or facilitate your enquiry.
Text Messages and Push Notifications
If you provide us with a mobile telephone number, you are giving your consent and
authorising us or a third party to send you text messages and push notifications. While you
are not required to give us your consent for these messages, withholding your consent
may interfere with or prevent us from providing some or all of our services to you (e.g.,
appointment reminders). You can stop receiving text messages and push notifications
at any time by contacting us.
Security of Information
We employ technology and security measures specifically designed to protect personal
and health information, whether in paper-based or electronic form, from misuse, loss,
unauthorised access, or unauthorised disclosure.
However, it's important to be aware that there are inherent risks in transmitting
information to us online. While we take precautions, the internet is not entirely secure. If
you are concerned about conveying highly sensitive material to us over the Internet, you
might prefer to contact us by telephone or in person to discuss your information securely.
Access to Your Information
In accordance with the Freedom of Information Act 1982 (Vic), you have the right to
request access to your personal information held by us. If you believe there is incorrect
information in your record, you also have the right to request that it be corrected.
Requests for access to your medical records can be made in writing. Please contact our
rooms to initiate this process.
